Shipping Policy

This shipping policy applies to all orders placed through the Kósmo Atelier webshop.

Order Processing

Orders are processed as soon as possible after payment has been received. In most cases, orders are shipped within 1–3 business days. Orders placed during weekends or public holidays will be processed on the next business day.

While Kósmo Atelier aims to ship orders within the indicated timeframe, delivery times are estimates and no rights can be derived from them.

Shipping Methods

Kósmo Atelier ships orders using recognized shipping carriers. Depending on the size of the package, orders may be shipped as a letterbox parcel or a standard parcel shipment.

For smaller orders, a letterbox parcel may be used, allowing delivery without the recipient needing to be present at the address.

Shipping Costs

Shipping costs are the responsibility of the customer unless stated otherwise.

For shipments within the Netherlands, shipping costs for a letterbox parcel start from €4.40. The exact shipping costs will be displayed during the checkout process before the order is finalized.

Delivery

Orders are delivered to the address provided by the customer during checkout. It is the responsibility of the customer to provide a complete and correct shipping address.

If a shipment cannot be delivered due to an incorrect or incomplete address, Kósmo Atelier reserves the right to charge additional shipping costs for resending the order.

The risk of loss or damage to the order transfers to the customer once the order has been delivered to the provided delivery address, unless otherwise required by mandatory law.

Carrier Delays

Kósmo Atelier cannot be held responsible for delays caused by shipping carriers. Delivery times are indicative and may vary depending on the carrier, busy periods, or other external circumstances.

Returns

If a customer wishes to exercise their right of withdrawal or return a product, the cost of return shipping is the responsibility of the customer, unless agreed otherwise.

Returned items must be packaged securely and preferably shipped with track and trace. Kósmo Atelier cannot be held responsible for returns that are lost or damaged during transit.

Exchanges

If a customer wishes to exchange a product, the shipping costs for both the return shipment and the shipment of the replacement product are the responsibility of the customer, unless agreed otherwise.

Contact

For questions regarding shipping or delivery, please contact Kósmo Atelier:

Email: info@kosmo-atelier.com
Location: Den Bosch, The Netherlands