Returns & Refund Policy

This Returns & Refund Policy applies to all purchases made through the Kósmo Atelier webshop.

Return Period

Customers have the right to request a return within 14 days of receiving their order.

To be eligible for a return, the item must be returned within this 14-day period. After this period has expired, we may no longer be able to accept the return.

Return Conditions

To qualify for a return, items must:

1. be returned in the same condition in which they were received

2. not show signs of use, damage, or alteration

3. be returned in the original packaging where reasonably possible

We reserve the right to refuse returns that do not meet these conditions.

Return Shipping

Customers are responsible for arranging and paying for the return shipping costs.

We recommend using a shipping method with tracking and proof of shipment, as Kósmo Atelier cannot be held responsible for returned items that are lost or damaged during transit.

Refunds

Once the returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If the return is approved, the refund will be processed using the same payment method used for the original purchase, unless otherwise agreed.

Refunds will typically be processed within a reasonable period after the return has been received and approved, depending on the payment provider.

Restocking Fees

Kósmo Atelier does not charge restocking fees for returned items.

Final Sale Items

Kósmo Atelier currently does not sell items designated as “final sale.” Therefore, all items are eligible for return within the applicable return period, provided they meet the return conditions described above.

Exchanges

If you wish to exchange an item, please contact us before returning the product. Exchange requests are handled depending on product availability.

Customers are responsible for shipping costs associated with exchanges unless otherwise agreed.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible after receiving your order so we can assess the situation and provide an appropriate solution.

Contact

If you have any questions regarding returns or refunds, please contact us:

Email: info@kosmo-atelier.com
Location: Den Bosch, The Netherlands