Privacy policy

Privacy Policy

Laatst bijgewerkt: 4 maart 2026

Kósmo Atelier operates this store and website, including all related information, content, features, tools, products, and Services, in order to provide you, the customer, with a personalized shopping experience (the “Services”). Kósmo Atelier is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction, or otherwise communicate with us through the Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you confirm that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information we Collect or Process

When we use the term “personal information,” we mean information that identifies you or another person, or that can reasonably be linked to you or another person. Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably identify you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

Contact information, including your name, address, billing address, shipping address, phone number, and email address.

Financial information, including credit card numbers, debit card numbers, financial account numbers, payment card information, transaction data, payment method, payment confirmation, and other payment-related details.

Account information, including your username, password, security questions, preferences, and settings.

Transaction information, including the items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.

Communications with us, including the information you include in communications with us, such as when requesting customer support.

Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.

Usage information, including information about your interaction with the Services, such as how and when you interact with or navigate through the Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

Automatically through the Services, including from your device when you use our products or Services or visit our websites, and through the use of cookies and similar technologies.

From our service providers, including when we engage them to enable certain technologies and when they collect or process your personal information on our behalf.

From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, Customizing, and Improving the Services

We use your personal information to provide the Services to you, including fulfilling our contract with you, processing your payments, fulfilling your orders, remembering your preferences and items of interest, sending notifications related to your account, processing purchases, returns, exchanges, or other transactions, creating and maintaining your account, arranging shipping, facilitating returns and exchanges, allowing you to post reviews, and providing you with a personalized shopping experience such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or post, and displaying online advertisements for products or Services on the Services or other websites. These advertisements may be based on items you previously purchased, added to your cart, or other activity on the Services.

Security and Fraud Prevention

We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate, or take action against potentially fraudulent, illegal, unsafe, or malicious activities, protect public safety, and secure our Services. If you choose to create an account, you are responsible for keeping your login credentials secure. We strongly recommend that you do not share your username, password, or other access credentials with anyone.

Communicating With You

We use your personal information to provide customer support, respond to your inquiries, deliver effective Services, and maintain our business relationship with you.

Legal Reasons

We use your personal information to comply with applicable laws or to respond to valid legal processes, including requests from law enforcement or government authorities, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our policies or terms.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances may include:

  • With Shopify, vendors, and other third parties that perform Services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).

  • With business and marketing partners to provide marketing services and advertising. For example, we use Shopify to support personalized advertising using third-party services based on your online activities across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices.

  • When you instruct us, request us, or otherwise consent to sharing certain information with third parties, such as for shipping your products or through the use of social media widgets or login integrations.

  • With our affiliates or within our corporate group.

  • In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations (including responding to subpoenas or court orders), to enforce applicable terms or policies, or to protect or defend the Services and our rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information that you submit through the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in countries other than where you reside, in order to provide and improve the Services.

To help protect, grow, and improve our business, we also use certain enhanced Shopify features that incorporate data and information obtained from your interactions with our store, other merchants, and Shopify.

To learn more about how Shopify uses your personal information and about your rights, please review the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We are not responsible for the privacy or security of such websites or the accuracy or reliability of the information found on them.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.

If you are a parent or guardian and believe that your child has provided personal information to us, you may contact us to request that it be deleted.

Security and Retention of Your Information

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee absolute security. Information you send to us may not be secure during transmission.

We recommend that you do not use insecure channels to communicate sensitive information.

How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

  • Right of access – request access to the personal information we hold about you.

  • Right to deletion – request that we delete personal information we hold about you.

  • Right to correction – request correction of inaccurate personal information.

  • Right to data portability – request a copy of your personal information and request transfer to another provider.

You may also manage communication preferences and unsubscribe from promotional emails at any time.

If you reside in the UK or European Economic Area (EEA), you may also have the right to:

  • Object to certain processing of your personal information.

  • Request restriction of processing.

  • Withdraw consent where processing is based on consent.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below.

You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, or processed outside the country where you live.

Where we transfer personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as standard contractual clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

The updated version will be posted on this page with an updated “Last updated” date.

Contact

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, you may contact us at:

Email: info@kosmo-atelier.com
Address: Oeverhuyze 63, 5221 PS Den Bosch, The Netherlands

For the purposes of applicable data protection laws, Kósmo Atelier is the data controller of your personal information.